If you are Hiring a Cleaning Contractor, You need 7 things to ask before doing it

This pandemic has added new arguments for facility managers to address potential service providers.

This next Spring, many facility managers (FMs),  will send out Requests for Proposals (RFPs) for facility cleaning.

Typically, these are delivered to cleaning contractors that have been prequalified, for instance, they have the necessary insurance. But this year, FMs must consider many things beyond if the contractor has the right—and right amount of—insurance. COVID-19 has changed everything including how to reframe RFPs.

Additionally, cleaning contractors should consider the following information as a warning. Expect the RFPs to be very different in the future. With that said, here is our advice for FMs looking for a new cleaning contractor in 2021.

Starting over again.

If you are a contractor, you have to renew everything, since cleanliness is now linked to health. Now what is expected of a cleaning contractor is to provide a facility with safer and healthier standards.

Previously many FMs did not pay much attention to the characteristics of a contractor, but now the most important thing is to have clean, healthy and safe facilities to 99.9%. So now much more is expected in terms of service to its customers.

If you’re hiring a new cleaning contractor this year. You must consider these seven issues:

1. Education and certification?

Have your prospective cleaning contractors received special training on infection control?

This tells us that the company has taken this last year of a pandemic too seriously, therefore it took several measures to update itself and implement new and effective cleanup strategies. There are new accreditation programs available too such as the GBAC STARTM Service Accreditation, offered through the Global Biorisk Advisory CouncilTM, a division of ISSA. This accreditation provides third-party validation of a contractor’s cleaning, disinfection, and infection prevention protocols and procedures.

2. ¿Experience with COVID-19?

While the COVID 19 vaccine is not working in its entirety, we will have as our best defense effective cleaning and disinfection with trained personnel who have a lot of experience to carry out these tasks.

Taking data from Cleaning and Maintenance Management magazine’s 2020 Building Service Contractor Benchmarking Survey, nine out of 10 respondents were performing coronavirus-related cleaning services throughout the past year.

3. Employees versus independent contractors?

Select a cleaning contractor that hires its own employees. This is more important now than ever before. This way, the contractor has total say in how their staff performs their duties, how their client’s facilities are cleaned, and how they incorporate ways to help stop the spread of infection. When work is outsourced or handed over to independent contractors, the cleaning contractor loses this influence. In a worst-case scenario, the independent contractor could even introduce health risks to a facility.

4. Bid charges? Look at these last.

I’ve seen FMs turn to the last page of a bid package to find out the cleaning contractor’s charges, skipping just about everything else. FMs cannot do that now. Because trained cleaning workers should be viewed as infection control experts, FMs should review the entire proposal first to see what COVID-19-related cleaning programs the contractor offers. These will keep people healthy and the facility open and operating as we labor through this pandemic.

5. Quality control?

Look for a cleaning contractor with a formalized quality control program in place. This program should include:

  • Monthly/quarterly facility visits to meet with FMs and perform facility inspections during business hours
  • Submission of monthly/quarterly inspection reports to management
  • Regular inspections during cleaning hours, followed by corrective actions with custodial workers if necessary
  • A system of tracking customer requests and confirming those requests have been addressed
  • Established key performance indicators (KPIs), such as how customer complaints have receded over a set period
  • Measures that make it easy for the FM to contact the contractor or provide feedback.

6. Cloud-based technology?

Quality control programs such as those referenced above should be available to FMs using cloud-based software applications provided by the prospective cleaning contractor. When it comes to COVID-19 and fighting this pandemic, these systems offer much-needed transparency, providing FMs with important information they need to know when they need to know it.

7. Advanced or new technology?

Finally, we can’t complete a discussion on what to look for when hiring a new cleaning contractor in 2021 without discussing disinfecting technology. While the old methods—clean, wipe; disinfect, wipe—can still be used in many situations, with COVID-19, we must assume the pathogens that trigger the disease can be found just about anywhere. Depending on your facility size and purpose, you may want more coverage. Ask the contractor if they use electrostatic sprayers or even UV-C systems, now often used on buses and in airports. These disinfecting technologies are designed to disinfect a wide range of surfaces quickly and thoroughly.

Professional cleaning to protect health has never been as paramount as it is today. Asking these questions will help you ensure your new cleaning contractor helps you accomplish this, keeping you and your facility users healthy.

Source: CMMONLINE